It doesn’t really allow to run multiple concurrent sessions.Furthermore, there are no whiteboard tools that would allow you to demonstrate a certain process to your client. This is one of the biggest problems of Windows Remote Desktop that hasn’t been yet resolved. It locks the remote screen, making the remote user unable to interfere or see anything that you’re doing on their machine.While many third-party applications such as FixMe.IT allow you to do that with a single mouse click, Windows Remote Desktop requires additional actions on your end. Being able to reboot the remote computer and automatically reconnect is a vital remote support feature. It doesn’t allow to reboot the remote machine and automatically reconnect.If you need to support your friends, family members, or a large number of clients running any of the Windows Home versions, then Remote Desktop shouldn’t be your tool of choice. It’s only included in Pro, Business or Ultimate versions of Windows.This is a no-go approach if the remote client requiring assistance is not a tech-savvy person. Besides that, you’ll need to know the IP address of the server along with the login credentials for the remote machine(s) you want to connect to. If you’re planning to use Windows Remote Desktop outside your office network, you’ll need to configure the remote network to accept incoming connection requests. It may not be that easy to set up outside the office.
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